Your guide to using our website responsibly

‘Personal information’ refers to information or opinions that can identify an individual. This may include names, addresses, contact details, or other details.

‘Sensitive information’ is a subset of personal information and includes details about an individual’s race, religious beliefs, sexual preferences, health, or other highly confidential matters. 

We only collect, use, or disclose sensitive information as allowed by law, when necessary to provide our services, or with your explicit consent. If you are under 16 years of age, we require the consent of your parent or guardian. Sensitive information is only used for its intended purpose or a directly related secondary purpose.

Arkadia Family Law may collect details such as names, contact information, occupations, and other relevant information necessary to provide our legal services, manage our business operations, or comply with legal obligations. Without this information, we may be unable to provide our services effectively.

We may collect personal information about clients, potential clients, business associates and their employees, suppliers, staff, and contractors, as well as others who engage with our firm.

Personal information may be collected through forms, face-to-face meetings, telephone conversations, emails, business cards, or third-party sources (e.g., medical or employment references).

When you visit www.arkfl.com.au, our system may record data such as the date and time of your visit, pages accessed, and any information downloaded. This data is used for statistical purposes and website administration. 

Cookies may also be used to improve your browsing experience. Cookies are small files stored on your device to help us recognise repeat visits. Cookies and any associated data will not identify you unless required by law or specifically consented to.

While we take precautions to protect your information, no online transmission can be completely secure. As such, we cannot guarantee the security of data sent to us online.

We use and disclose personal information to:

• Provide and market our legal services.

• Communicate effectively with clients and stakeholders.

• Comply with legal and regulatory obligations.

• Facilitate business operations through external service providers.

Information may also be disclosed to relevant third parties, such as barristers, courts, tribunals, or government authorities, where necessary to fulfil legal or professional obligations.

In certain circumstances, your information may be disclosed to overseas recipients. While we take reasonable steps to ensure compliance with the Privacy Act, overseas recipients may not be subject to the same legal protections. By engaging our services, you consent to this disclosure and acknowledge that any legal recourse may differ.

Arkadia Family Law takes reasonable steps to protect your personal information from misuse, loss, or unauthorised access. This includes secure storage systems, restricted access protocols, and training our staff in data protection practices.

When personal information is no longer required, we ensure it is securely destroyed or de-identified, as appropriate.

You have the right to:

• Access your personal information.

• Request updates or corrections to your personal data.

• Request the erasure of your personal information, where legally permissible.

• Restrict or object to the processing of your data.

• Requests can be made by contacting us directly, and we will respond within 30 days.

If you have concerns about how your personal information has been handled, you may submit a written complaint to Arkadia Family Law. If unresolved, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

This privacy policy is subject to change to reflect updates in the law, technology, or business practices. The most current version will always be available on our website.

If you have questions or concerns about privacy, please contact our Practice Manager at:

• Email:admin@arkfl.com.au

• Phone: (03) 7052 9888

• Address: Suite 2, Building B, 192 Burwood Road, HAWTHORN VIC 3122